pv10 Privacy Policy — Your Data is Protected
User privacy is a top priority for pv10. This document outlines the types of data we collect, how it is used, and how we protect your personal information as a user in Malaysia.
Updated: January 2026
1. Information We Collect
Pv10 collects various types of information from users in order to provide a secure and fully functional service. The main categories of data we collect are as follows:
Account Information
- Username and encrypted password
- Email address used during registration
- Phone number for account verification
- Date of birth for age verification purposes
Device & Browser Information
- Device type, operating system, and browser version
- IP address and estimated location based on IP
- Unique device identifier for the mobile app
- Access timestamps and session activity logs
Payment Information
- Deposit and withdrawal transaction records in RM (MYR)
- Payment methods used (TNG eWallet, Maybank, and others)
- Bank account number (stored in masked format)
- Transaction history for review and audit purposes
Platform Usage Data
- Games accessed and time spent playing
- Betting history and sports betting activity
- Game preferences and account settings
- Customer support interactions
2. How We Use This Information
All data collected by pv10 is used solely for legitimate purposes directly related to delivering platform services. The primary purposes are as follows:
- Account management and identity verification: Ensures that every pv10 account belongs to a verified individual who is 18 years of age or older.
- Processing financial transactions: Processes deposits and withdrawals in RM accurately and securely via the user's chosen payment method.
- Enhancing the user experience: Analyses how users interact with the platform to improve performance, load speed, and interface.
- Security and fraud prevention: Detects suspicious access patterns and protects user accounts from unauthorised use.
- Legal compliance: Meeting legally mandated reporting and record-keeping requirements.
- Customer support communications: Contacting users regarding enquiries, technical issues, or important account-related updates.
Pv10 will not use user data for third-party advertising purposes or sell it to any external organisation.
3. Cookies & Tracking Technologies
Pv10 uses cookies and similar tracking technologies to enhance the user experience on the platform. Cookies are small text files stored on your device when you visit the pv10 website or use the app.
Required for core platform functions such as login authentication and session management. Cannot be disabled.
Helps us understand how users engage with the platform for continuous improvement purposes.
Saving user preferences such as language and display settings for a more personalised experience.
You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the overall functionality of the pv10 platform.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
All pv10 user data is stored on servers protected by SSL/TLS encryption and strict access controls. User passwords are stored in an irreversible hashed format, meaning no one — including the pv10 team — can view your original password. Financial transaction records in RM are retained for the period required by applicable law and securely deleted once that period expires.
Third-Party Sharing
Pv10 does not sell or rent users' personal data to any third party for commercial purposes. However, in certain limited circumstances, information may be shared with:
- Payment service providers: Only the information required to process MYR transactions is shared with providers such as TNG eWallet or banking processors.
- Legal authorities: pv10 will comply with any court orders or lawful requests from relevant law enforcement agencies.
- Technology providers: Technical partners providing platform infrastructure are bound by strict confidentiality agreements.
5. User Rights & How to Contact Us
Your Rights as a pv10 User
As a registered pv10 user, you have the following rights regarding your personal data:
- Right of Access: You have the right to request a copy of the personal data we hold about you through pv10 support channels.
- Right to Rectification: If you find that any information in your account is inaccurate or outdated, you can update it via account settings or by contacting our support team.
- Right to Erasure: You may request account closure and deletion of your personal data, subject to applicable legal record-retention obligations.
- Right to Object: You may object to the processing of your data for specific purposes by submitting a written request to us.
Policy Changes & Contact Us
Pv10 reserves the right to update this Privacy Policy at any time. Users will be notified of any significant changes via an in-platform notice or email. The date of the most recent update will be shown at the top of this document.
Contact the pv10 Privacy Team
If you have any questions, concerns, or requests regarding your data privacy, please contact us:
Email: [email protected]
You may also refer to our FAQ section for answers to frequently asked privacy questions.